Institutional knowledge that survives turnover
Technical B2B companies lose judgment when key people leave—not because nothing was documented, but because the “why” lived in Slack threads, hallway calls, and one senior engineer's head.
Why wikis and search fail
Wikis capture what someone bothered to write. Enterprise search finds what was written somewhere. Neither captures the vendor call where finance and legal signed off, the escalation rule that only exists in #ops, or why billing stayed a separate service after the rate-deal change.
Rescue projects and exit interviews help once—but the graph goes stale on day two. The interruption tax returns the next time someone asks the same question.
How Ignius holds institutional knowledge
- Capture at decision time — Slack, GitHub, and Jira surface candidates; you confirm before anything becomes a node.
- Provenance and confidence — each node links to its source with a confidence level, not a flat chunk score.
- Brain-scoped groups — operator escalation, franchise onboarding, and legal stay in separate baskets instead of one searchable pile.
- Ask with citations — successors query the graph and get answers tied to real conversations, not hallucinated summaries.
Who this is for
Teams of 50–500 where product complexity forces constant cross-functional “why” questions and one or two operators hold irreplaceable judgment. If departures hurt and search did not fix the Slack pings, you need memory creation—not another index.
Explore Company Brain for teams or read how we capture decisions from Slack.